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Your Account Terms and Legal Rights

We keep our legal terms clear and specific so you know exactly what to expect when you open an account with us.

Account security and verificationData and privacy protectionWithdrawal and account termsSupport contact options
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bos69 Your Account Terms and Legal Rights
REACH OUR TEAM

How to Contact Us About Legal Questions

Team online

Live Chat

Open the chat window in the lobby. Our team responds within minutes during operating hours. Ask about account terms, data requests, or any policy question directly.

Email Support

Send your legal inquiry to our support inbox. We respond within 24 hours on business days. Include your account email and a clear description of your question.

Account Settings

Visit the Legal & Privacy section in your account dashboard. Download our full terms, privacy notice, and cookie policy anytime. Request a copy of your data or account closure here.

HOW WE PROTECT YOU

Data Handling, Security and Your Account Rights

Identity Verification

We verify your identity and payment method before processing withdrawals. This protects your account from unauthorised access and ensures funds reach the correct account holder.

Data Retention

We keep your account data for the duration of your account and as long as required by local law. You may request deletion of personal data once your account is closed, where local law permits.

Cookie and Tracking

We use cookies to remember your login, language preference and betting history. You can control cookies in your browser or disable non-essential cookies in your account settings.

Account Access Control

You control who accesses your account. Enable two-factor authentication in settings for extra security. Change your password anytime from the account menu.

Payment Security

DANA, OVO, GoPay and QRIS payments are encrypted in transit. We never store your full payment details after a transaction completes.

Your Legal Rights

You have the right to access your personal data, request corrections, and understand how we use it. Contact our team to exercise these rights. We respond to requests within 30 days.

Frequently Asked Questions About Legal Matters

We collect your name, email, date of birth, phone number, and payment method. This information is used to verify your identity, process deposits and withdrawals, and comply with local law where applicable. We do not sell your data to third parties.

Withdrawals are verified and sent to your payment method within 24 hours on business days. DANA, OVO, GoPay and QRIS transfers typically arrive within one business day. Bank transfers may take up to three business days depending on your bank.

Yes. Log in to your account, go to Settings, then select Account Details to edit your information. To request deletion of personal data, contact our support team with your account email. Requests are processed within 30 days where local law permits.

When you close your account, we retain records as required by local law where applicable. Any balance remaining in your account wallet is returned to your registered payment method within five business days. Closed accounts cannot be reopened.

Contact our support team with your transaction ID and details. We investigate disputes within five business days and respond with our findings. If you believe a transaction was unauthorised, report it immediately so we can review and assist.

Your account is your responsibility. Never share your login details. Enable two-factor authentication in settings for extra protection. If you suspect unauthorised access, change your password immediately and notify our support team.

Open your account settings and select Legal & Privacy to download the full terms of service, privacy notice, and cookie policy. These documents are also available at the bottom of our website footer. Contact us if you have questions about any section.

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