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Terms and Conditions That Protect Your Play

When you open an account with bos69, you're entering into a clear set of rules that govern how deposits, withdrawals, gameplay and disputes work.

Account creation and eligibilityPayment and withdrawal rulesDispute resolution process
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bos69 Terms and Conditions That Protect Your Play
REACH OUR TEAM

How to Contact Us About Your Account

Team online

Email Support

Send account, payment or terms questions to [email protected]. Response times are typically 4–8 hours during business hours (Monday to Friday, 09:00–18:00 WIB). Use this channel for disputes, verification holds or requests to modify account details.

Live Chat

Open the chat widget on bos69.xyz during support hours. We can clarify payment holds, withdrawal status or account restrictions in real time. Chat is available Monday–Friday, 09:00–18:00 WIB and covers common account questions.

Account Requests

To request a copy of these terms, view your deposit and withdrawal history, or ask about data held on your account, use the 'Account & Settings' menu after login, then select 'Requests' or email [email protected] with your account ID.

SECURITY AND YOUR DATA

How We Protect Your Account and Information

Account Verification

During signup and before your first withdrawal, we verify your identity using the phone number and email you provide. If a withdrawal is flagged, we may request additional documents. This process typically takes under 24 hours in Bandung, Medan and across Indonesia.

Payment Security

Deposits and withdrawals through DANA, OVO, GoPay and QRIS are encrypted end-to-end. Your wallet balance is stored in segregated accounts; we do not share your payment details with third parties. Withdrawal requests are processed within 1–4 hours after verification.

Session and Login

Your account login is protected by password. We recommend a strong, unique password and warn you never to share your credentials. Sessions expire after 30 minutes of inactivity on shared devices; you can manually log out from any page.

Data Retention

We keep deposit, withdrawal and gameplay records for seven years to comply with audit and dispute requirements. Personal details (name, email, phone) are retained while your account is active, then archived for three years unless you request deletion.

Dispute Handling

If you dispute a transaction, withdrawal or account restriction, email [email protected] with your account ID and detailed description. We investigate within 5–7 business days and respond with findings and any corrective action.

Cookies and Tracking

We use cookies to keep you logged in, remember your settings and track site performance. You can disable non-essential cookies in your browser settings; essential cookies cannot be turned off without breaking account access.

Frequently Asked Questions About Our Terms

If you breach terms—such as providing false identity information, using bonus funds to exploit promotions, or attempting fraud—we may restrict your account, suspend withdrawals, or close your account entirely. You'll receive a notice explaining the violation and a chance to respond within 48 hours.

Yes. To close your account, log in, go to Account Settings, select 'Close Account' and confirm. Any remaining balance can be withdrawn to your registered DANA, OVO, GoPay or QRIS payment method within 24 hours, subject to verification. Account closure is permanent after 30 days.

Deposits via DANA, OVO, GoPay and QRIS usually credit within one minute. If your deposit is delayed or missing, check your bank app to confirm the payment was sent, then contact support with your transaction reference and the amount. We investigate within 2 business days.

Withdrawal limits depend on your account age and verification status. New, unverified accounts may withdraw up to Rp 1,000,000 per day. Verified accounts can withdraw up to Rp 50,000,000 per day. Contact support to request a higher limit if you meet additional requirements.

Your account and any balance remain yours indefinitely. Inactive accounts do not expire. If you return after months or years away, log in with your registered email and password. Your balance will still be there, minus any applicable fees outlined in your account statement.

You can update your email and phone number in Account Settings anytime. Identity details (name, date of birth) cannot be changed after verification to prevent fraud. To request deletion of personal data, email [email protected] and we'll respond within 30 days with confirmation and any legal limitations.

If your withdrawal fails or money is deducted but doesn't reach your DANA, OVO, GoPay or QRIS account, contact support immediately with your withdrawal reference number and the date. We check with your bank and typically resolve discrepancies within 5 business days.

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