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How We Handle Your Privacy at bos69

When you open an account with us, your personal data and payment details stay secure and private.

Encrypted account securityDANA, OVO, GoPay and QRIS data handlingYour access and control rights
bos69 How We Handle Your Privacy at bos69
REACH OUR TEAM

Contact Us About Your Privacy

We respond to all privacy requests and account data inquiries within 48 hours. You can reach our support team through multiple channels, and all conversations about your personal data are handled confidentially by our dedicated privacy officers.

Team online

Live Chat Support

Available daily from 08:00 to 23:00 WIB. Ask about your account data, data access requests, or privacy questions directly in the chat.

Email Support

Send privacy concerns to [email protected]. Include your account email and specific request; we respond within 48 hours.

In-Account Privacy Centre

Go to Account Settings > Privacy & Data to view your stored information, download your data export, or submit a deletion request.

DATA SECURITY PRACTICES

How We Protect Your Information

Your account security is built into every step of bos69. From the moment you deposit via DANA, OVO, GoPay or QRIS through to withdrawal verification, we encrypt your payment details and verify…

Payment Data Encryption

DANA, OVO, GoPay and QRIS transactions use industry-standard SSL encryption. Your payment method is never stored in full; only a token is kept for future deposits.

Cookie and Tracking Transparency

We use session cookies to keep you logged in and analytics cookies to improve lobby speed. You control cookie settings in your browser; disabling them affects account access.

Account Verification and Access Control

Every withdrawal request triggers identity re-verification. Two-factor authentication is optional but available in Account Settings > Security.

Data Retention and Deletion

We keep your active-account data for the duration of your membership. After account closure, records are retained per local law requirements — typically 7 years for financial compliance.

Third-Party Data Sharing

We share data only with payment processors (DANA, OVO, GoPay, QRIS providers), compliance partners, and legal authorities where required by law.

Your Data Rights and Requests

You can request to download, correct, or delete your personal data anytime. Submit requests via live chat or Account Settings > Privacy Centre; we comply within 48 hours where possible.

Privacy Policy Questions Answered

Read answers to the questions we hear most often about your privacy, data control and what happens to your information at bos69.

We collect your name, email, phone number, date of birth, and residential address for account verification. When you deposit via DANA, OVO, GoPay or QRIS, we also receive transaction records from the payment processor. We do not collect data you do not provide — we don't track your browser history or device ID outside your session with us.

Your account data stays active while your account is open. After you close your account, we retain records for seven years to meet local financial compliance requirements. You can request deletion of non-essential data anytime by contacting support; critical transaction records must be retained for regulatory purposes.

Yes. Go to Account Settings > Privacy Centre and select 'Download My Data'. We generate a secure file containing your profile, transaction history, and preferences. The export is ready within 24 hours and sent to your registered email address.

We share your data only with DANA, OVO, GoPay, QRIS payment processors to process your deposits and withdrawals. We also share data with fraud-detection partners and legal authorities where required by law. We never sell your contact information to marketing or third-party advertisers.

Change your password immediately and contact our live chat team. You can also force a logout from all devices in Account Settings > Security Sessions. We'll review the login history and contact you within 2 hours if we detect unusual activity.

We use session cookies to keep you logged in and analytics cookies to improve the lobby experience. You control cookies in your browser settings — disabling them may affect your ability to access your account or process deposits via DANA, OVO, GoPay and QRIS.

All support conversations are encrypted and stored on secure servers. Messages are kept for two years to handle disputes and improve our support quality. You can request deletion of old messages anytime; recent messages related to active requests are kept until the issue is resolved.